Privacy Policy
Updated at 2022-06-12
Dotcare ESS (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains
how your personal information is collected, used, and disclosed by Dotcare ESS.
This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”)
alongside our application, Dotcare ESS. By accessing or using our Service, you signify that you have read,
understood, and agree to our collection, storage, use, and disclosure of your personal information as
described in this Privacy Policy and our Terms of Service.
Definitions and key terms
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are
referenced, are strictly defined as:
-Cookie: small amount of data generated by a website and saved by your web browser. It is used to
identify your browser, provide analytics, remember information about you such as your language
preference or login information.
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Andalusia Group for
Medical Services, (Head Quarter Jeddah Office,KSA Al Murjan Tower, 7th Floor King Abdullah Rd., Hail
St.) that is responsible for your information under this Privacy Policy.
-Country: where Dotcare ESS or the owners/founders of Dotcare ESS are based, in this case is Egypt
-Customer: refers to the company, organization or person that signs up to use the Dotcare ESS Service
to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can
be used to visit Dotcare ESS and use the services.
-IP address: Every device connected to the Internet is assigned a number known as an Internet protocol
(IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used
to identify the location from which a device is connecting to the Internet.
-Personnel: refers to those individuals who are employed by Dotcare ESS or are under contract to
perform a service on behalf of one of the parties.
-Personal Data: any information that directly, indirectly, or in connection with other information —
including a personal identification number — allows for the identification or identifiability of a natural
person.
-Service: refers to the service provided by Dotcare ESS as described in the relative terms (if available)
and on this platform.
-Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and
others who provide our content or whose products or services we think may interest you.
-You: a person or entity that is registered with Dotcare ESS to use the Services.
Information automatically collected-
There is some information like your Internet Protocol (IP) address and/or browser and device
characteristics — is collected automatically when you visit our platform. This information may be used
to connect your computer to the Internet. Other information collected automatically could be a login, e-
mail address, password, computer and connection information such as browser plug-in types and
versions and time zone setting, operating systems and platforms, purchase history, (we sometimes
aggregate with similar information from other Users), the full Uniform Resource Locator (URL)
clickstream to, through and from our Website that may include date and time; cookie number; parts of
the site you viewed or searched for; and the phone number you used to call our Customer Services. We
may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects) or
similar data on certain parts of our Website for fraud prevention and other purposes. During your visits,
we may use software tools such as JavaScript to measure and collect session information including page
response times, download errors, length of visits to certain pages, page interaction information (such as
scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also
collect technical information to help us identify your device for fraud prevention and diagnostic
purposes.
We automatically collect certain information when you visit, use or navigate the platform. This
information does not reveal your specific identity (like your name or contact information) but may
include device and usage information, such as your IP address, browser and device characteristics,
operating system, language preferences, referring URLs, device name, country, location, information
about who and when you use our and other technical information. This information is primarily needed
to maintain the security and operation of our platform, and for our internal analytics and reporting
purposes.
Personnel
If you are a Dotcare ESS worker or applicant, we collect information you voluntarily provide to us. We
use the information collected for Human Resources purposes in order to administer benefits to workers
and screen applicants.
You are solely liable for the accuracy of the collected information and you are solely liable in the event
of misinformation, default, deceiving regarding the aforementioned Data.
You are solely liable in the event that these information were leaked or provided by you to any other
Employee or any other Third Party with no liability on us.
You may know that we are not liable for disclosing of your provided information and Data in the event
that it was a requirement given by Law, status, regulation or a verdict or an order by a Court of law or by
Police or by any Governmental Authority.
You may contact us in order to (1) update or correct your information, (2) change your preferences with
respect to communications and other information you receive from us, or (3) receive a record of the
information we have relating to you. Such updates, corrections, changes and deletions will have no
effect on other information that we maintain, or information that we have provided to third parties in
accordance with this Privacy Policy prior to such update, correction, change or deletion.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other
transfer of all or substantially all of the assets of Dotcare ESS or any of its Corporate Affiliates (as defined
herein), or that portion of Dotcare ESS or any of its Corporate Affiliates to which the Service relates, or in
the event that we discontinue our business or file a petition or have filed against us a petition in
bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the
terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. For
purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or
indirectly controls, is controlled by or is under common control with Dotcare ESS, whether by ownership
or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated
by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
Governing Law
This Privacy Policy is governed by the laws of Egypt without regard to its conflict of laws provision. You
consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising
between the parties under or in connection with this Privacy Policy except for those individuals who may
have rights to make claims under Privacy Shield, or the Swiss-US framework.
The laws of The Arab Republic of Egypt, excluding its conflicts of law rules, shall govern this Agreement
and your use of the app. Your use of the app may also be subject to other local, state, national, or
international laws.
By using Dotcare ESS or contacting us directly, you signify your acceptance of this Privacy Policy. If you
do not agree to this Privacy Policy, you should not engage with our website, or use our services.
Continued use of the website, direct engagement with us, or following the posting of changes to this
Privacy Policy that do not significantly affect the use or disclosure of your personal information will
mean that you accept those changes.
Your Consent
We've updated our Privacy Policy to provide you with complete transparency into what is being set
when you visit our site and how it's being used. By using our app, registering an account, or making a
purchase, you hereby consent to our Privacy Policy and agree to its terms.
Links to Other Websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites not
operated or controlled by Dotcare ESS. We are not responsible for the content, accuracy or opinions
expressed in such websites, and such websites are not investigated, monitored or checked for accuracy
or completeness by us. Please remember that when you use a link to go from the Services to another
website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website,
including those that have a link on our platform, is subject to that website’s own rules and policies. Such
third parties may use their own cookies or other methods to collect information about you.
Cookies
Dotcare ESS uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small
piece of data stored on your computer or mobile device by your web browser. We use Cookies to
enhance the performance and functionality of our app but are non-essential to their use. However,
without these cookies, certain functionality like videos may become unavailable or you would be
required to enter your login details every time you visit the app as we would not be able to remember
that you had logged in previously. Most web browsers can be set to disable the use of Cookies.
However, if you disable Cookies, you may not be able to access functionality on our website correctly or
at all. We never place Personally Identifiable Information in Cookies.
Blocking and disabling cookies and similar technologies
Wherever you're located you may also set your browser to block cookies and similar technologies, but
this action may block our essential cookies and prevent our website from functioning properly, and you
may not be able to fully utilize all of its features and services. You should also be aware that you may
also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your
browser. Different browsers make different controls available to you. Disabling a cookie or category of
cookie does not delete the cookie from your browser, you will need to do this yourself from within your
browser, you should visit your browser's help menu for more information.
Kids' Privacy
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable
information from anyone under the age of 13. If You are a parent or guardian and You are aware that
Your child has provided Us with Personal Data, please contact Us. If We become aware that We have
collected Personal Data from anyone under the age of 13 without verification of parental consent, We
take steps to remove that information from Our servers.
We are hereby are not liable for any lost, deleted or modified information resulting from the usage of
the App by Kids.
Changes To Our Privacy Policy
We may change our Service and policies, and we may need to make changes to this Privacy Policy so
that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you
(for example, through our Service) before we make changes to this Privacy Policy and give you an
opportunity to review them before they go into effect. Then, if you continue to use the Service, you will
be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy
Policy, you can delete your account.
Third-Party Services
We may display, include or make available third-party content (including data, information, applications
and other products services) or provide links to third-party websites or services ("Third- Party Services").
You acknowledge and agree that Dotcare ESS shall not be responsible for any Third-Party Services,
including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency,
quality or any other aspect thereof. Dotcare ESS does not assume and shall not have any liability or
responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and
use them entirely at your own risk and subject to such third parties' terms and conditions.
Tracking Technologies
-Google Maps API
Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in
functions, display live data synching with location, plan routes, or create a mashup just to name a few.
Google Maps API may collect information from You and from Your Device for security purposes.
Google Maps API collects information that is held in accordance with its Privacy Policy
-Local Storage
Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for
storing client-side data. Web storage supports persistent data storage, similar to cookies but with a
greatly enhanced capacity and no information stored in the HTTP request header.
Information about General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the European Economic Area
(EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data
collected, and how we maintain this data under protection from being replicated or used in the wrong
way.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected
by companies and enhances the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU
residents. Our customers’ data is important irrespective of where they are located, which is why we
have implemented GDPR controls as our baseline standard for all our operations worldwide.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of
information that could be used on its own, or in combination with other pieces of information, to
identify a person. Personal data extends beyond a person’s name or email address. Some examples
include financial information, political opinions, genetic data, biometric data, IP addresses, physical
address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
-Personal data collected must be processed in a fair, legal, and transparent way and should only be
used in a way that a person would reasonably expect.
-Personal data should only be collected to fulfil a specific purpose and it should only be used for that
purpose. Organizations must specify why they need the personal data when they collect it.
-Personal data should be held no longer than necessary to fulfil its purpose.
-People covered by the GDPR have the right to access their own personal data. They can also request a
copy of their data, and that their data be updated, deleted, restricted, or moved to another
organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals' personal data
that they collect and process. It also raises the stakes for compliance by increasing enforcement and
imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At Dotcare ESS we
strongly believe that your data privacy is very important and we already have solid security and privacy
practices in place that go beyond the requirements of this new regulation.
Individual Data Subject's Rights - Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of GDPR.
Dotcare ESS processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all
conversation and personal data for up to 6 years unless your account is deleted. In which case, we
dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it
longer than 60 days.
We are aware that if you are working with EU customers, you need to be able to provide them with the
ability to access, update, retrieve and remove personal data. We got you! We've been set up as self
service from the start and have always given you access to your data and your customers data. Our
customer support team is here for you to answer any questions you might have about working with the
API.
Contact Us
Don't hesitate to contact us if you have any questions.
-Via Email: HR.Application@andalusiagroup.net